At Blue Collars, we redefine excellence in commercial and residential plumbing services. We foster a professional, team-oriented environment focused on collaboration, growth, and innovative problem-solving. As a Field Support Manager, you’ll play a pivotal role in supporting our technicians, driving solutions to complex challenges, and improving overall team performance.
Why Blue Collars?
💡 Commitment to Excellence:
We tackle complex plumbing challenges with innovative, reliable solutions, setting the standard for quality and professionalism.
🛠️ State-of-the-Art Tools and Training:
We equip our team with cutting-edge tools and ongoing training for maximum efficiency and growth.
📈 Career Growth Opportunities:
As we expand along the East Coast, we offer leadership training and pathways to advancement for driven individuals.
🌟 Team-Oriented Environment:
We prioritize collaboration, ensuring every team member feels supported and valued.
🏆 Work-Life Balance and Wellness Perks:
- Competitive pay with performance bonuses.
- Unlimited paid time off for a healthy work-life balance.
- Free gym and chiropractic memberships to support your well-being.
The Role: Field Support Manager
Your mission as a Field Support Manager is to lead, support, and optimize our field technicians, ensuring they deliver top-tier service while continuously improving their skills. You’ll leverage highly technical problem-solving abilities and ensure that no issue is insurmountable when proper diagnostic steps are applied. You’ll also foster a team-oriented environment where technicians feel supported, understood, and empowered.
Key Responsibilities
Technical Support and Problem Solving:
- Troubleshoot complex issues and assist technicians in resolving challenges they can’t resolve on their own.
- Apply creative problem-solving techniques to ensure every issue has a solution.
- Source and procure parts efficiently to minimize downtime.
- Stay up-to-date on industry advancements to elevate service quality.
Team Optimization and Training:
- Work closely with technicians to improve their diagnostic and problem-solving skills.
- Provide training, mentorship, and hands-on guidance to enhance their technical capabilities.
- Identify areas for improvement in performance and implement effective strategies to streamline workflows.
Customer and Technician Communication:
- Act as the primary liaison between customers and technicians, ensuring clear and effective communication.
- Support the team during high-pressure situations and urgent matters, including occasional late-night or weekend availability.
Leadership and Collaboration:
- Foster a supportive, team-oriented culture where technicians feel valued and empowered.
- Lead by example, demonstrating professionalism and adaptability.
- Develop systems and processes to enhance team efficiency and productivity.
What We’re Looking For
- A technical expert with highly developed problem-solving skills, capable of resolving any issue through proper diagnostics.
- A creative thinker who can step in with innovative solutions when field technicians face challenges.
- A team-oriented leader who values collaboration and goes above and beyond to support and uplift others.
- A natural mentor who is passionate about training and developing the skills of others.
- A proactive, adaptable professional who thrives under pressure and embraces innovation.
Job Highlights
- Scope: Primarily commercial plumbing projects with some residential work.
- Compensation: Competitive pay with performance bonuses.
- Benefits: Full health insurance, unlimited PTO, free gym and chiropractic memberships.
- Growth Opportunities: Be part of a growing team with the chance to shape its future as we expand.
How to Apply
If you’re ready to lead, innovate, and empower a high-performing team, we want to hear from you! Submit your resume and cover letter today and join Blue Collars in setting the industry standard for plumbing excellence.
Blue Collars – Building Excellence, Empowering Teams.